Refund Policy

At Ihsan Travels, customer satisfaction is our priority. We understand that travel plans can change due to unforeseen circumstances. Our refund policy is designed to be fair while considering the cancellation policies of airlines, hotels, transport providers, and other third-party suppliers.

Cancellation Before Confirmation:If your booking has not yet been confirmed, you may be eligible for a full refund after deducting any applicable supplier charges and processing charges.
Confirmed Bookings:Once flights and hotels have been booked, refunds are subject to the cancellation policies and charges of suppliers. Visa handling fees are non-refundable once we have paid for the application, and transportation fees are non-refundable once we have paid for the transportation.
No-Show Policy: Customers who fail to appear for their scheduled departure and/or other booked services are not eligible for any refund.
Force Majeure: Ihsan Travels is not responsible for cancellations or delays caused by natural disasters, government restrictions, pandemics, strikes, weather conditions, or other events beyond our control. Refunds in such cases depend entirely on the cancellation and refund policies of suppliers.
Payment Gateway Charges:Bank charges, payment gateway fees, currency conversion fees, and other transaction costs may be deducted from the refund amount where applicable.
Changes to Bookings: Date changes, passenger name changes, itinerary modifications or other changes may incur additional charges.
Special Promotional Packages: Discounted, promotional, seasonal, Ramadan, Eid, or special offers may have separate cancellation and refund conditions, which will be communicated at the time of booking.

If you have any questions regarding cancellations or refunds, please contact our customer support team by phone, email, or WhatsApp. We will review your request promptly and provide the best possible assistance.